If you are the owner of a small
business and all your personal wealth (often including your family’s
home) is at risk every business day, you might desperately need
this process. I have a deep understanding of that desperation.
Co-founding a small business in 1981, I spent the next 20 years
searching for a simple, comprehensive process that could identify,
prevent and reduce risks to my small company.
I found hundreds of bits and pieces of solutions scattered over dozens
of sources, but always only pieces – nothing even close to resembling
a process. Much of the information was created for large companies and
wouldn’t scale down to practically meet the different needs of a
small business. Like other entrepreneurs, I had no time to get beyond the
immediate. So I did what we all do. I grabbed at pieces of solutions and
patch, patch, patch in a frantic effort to avoid disaster. And, of course,
be willing to fight the inevitable fires when they flare up.
As with all small companies, the fires came. We suffered several staggering
risk events that nearly destroyed the company and, sadly, would likely
have been prevented had we had an effective risk management process – or
had my book existed then. Every fire distracted us from innovating our
products and services and improving customer relationships, bleeding off
our precious
profits.
The good news is we learned from each fire and I believe it is fair to
say that no major fire occurred twice for the same reasons. Over time our
patchwork of individual risk solutions grew to cover a wide array of threats.
And, at long last, the company began to prosper, providing sophisticated
marketing strategy and technology to the world’s largest corporations
and growing to 200 employees. Happily for two weary entrepreneurs, the
company also attracted the acquisition money of a large NYSE corporation.
At the sale’s closing, our Harvard Law-trained mergers & acquisition
attorney stated that our risk management efforts had made us one of the
most trouble free and legally clean companies he had ever seen. No doubt
our low potential for risk increased our attractiveness to the acquirer.
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