It's About Character. Overcoming racial bias in commercial lending and investment.
by Brad Forsythe, Author
Bulletproof Your Business

“What makes an entrepreneur?” is a recent study from Dartmouth College and the London School of Economics. The study concludes that having access to capital is the most critical factor in creating an entrepreneur. The ability to access capital is vastly more important than other components researched in the study, even more important than entrepreneurial psychology. So much for the theory that entrepreneurs are born instead of made.
 
This study should raise concern within America’s economic circles – because it dovetails perfectly into other studies showing that minorities consistently lag far behind their white counterparts in accessing capital and credit. The U.S. Small Business Administration states that: 1) African Americans accounted for just 3.6 percent of all businesses, although they made up over 12 percent of the U.S. population at that time of the study; 2) that only 15 percent of African American-owned small businesses used banks as a source of credit, compared with 37 percent of all U.S. small firms; 3) and that, after controlling for differences in creditworthiness and other factors, African American-owned firms were about twice as likely to be denied credit.
 
Another recent study finds that those African-American businesspeople that secure loans pay higher interest rates. While business risk is generally color blind, the category of credit risk clearly appears to play more heavily against minorities. Minorities are falling victim to the fifth “C” of financial transaction analysis - Character.
 
The Five C’s are the roadmap analysts use to score risk in financial transactions.  Capacity, Capital, Collateral and Conditions are hard scores driven by mathematics and rules of observation. But the fifth C - Character - is soft. It’s the analyst’s subjective impression of you, professionally and personally, and how likely you are to repay a loan or deliver value on a venture capitalist’s (VC) investment. Because it’s soft, your Character score may say as much about the analyst’s false preconceptions as it does about you. Sadly, this means that minorities still have to be a bit better than whites to get the same loan. 
 
I believe that nearly all financial executives are sincere when they say they say, “The only color we see is green.” They’ve made great progress over the last two decades and deserve credit for their strides. But progress stops here unless we admit that bias remains a part of our capital markets. Once overt and sharp edged, most racial bias has now reduced and softened into negative preconceptions that cloud first impressions.
 
Even the best-intentioned humans (this author included) are trapped within their preconceptions that have been taught and reinforced from birth. 
 
Perfecting the Approach
 
Overcoming negative stereotypes is a long-term battle, fought by providing incentives and increasing exposure of successful minority leaders. But you need help now if you’re a minority businessperson. There is a significant advantage to be gained by simply taking the necessary steps to cut  the risks of running a cash-starved company, steps that will help in opening the doors of your dream business because of increased access to capital. Both steps focus on the fifth C. First, you can perfect your approach to banks and VCs. 

  • Assume you will have to be a little better than your non-minority counterpart. Every mistake you make might be more noticed or take on greater proportions than those of a non-minority. Adopt the mindset that you will maximize every aspect of your personal professionalism. 
  • Tell an excellent story. Scrub your story until you can tell it quickly and compellingly.  What is the big picture of your business plan? What will happen after you receive the loan? How do you know it will work? Why are you passionate about doing this? 
  • Invest in financial expertise and a good attorney or consultant before you seek a loan.  Have them challenge and perfect your business case and presentation. Assembling a strong team visibly demonstrates that you know it takes a team to run a successful business and are capable of selecting and leading that team. Lenders will notice. 
  • Use your team of experts to complete the lender’s application paperwork. Most loan applicants ask the bank for help in completing the forms. Assisting creates unwelcome personal liability for the loan officer in case of error. Worse, the loan officer gets paid to generate approved loans, so her participation in creating the application must be divulged to the bank’s risk analyst who scores your application. Because of the officer’s incentive compensation, her participation theoretically compromises the integrity of the application in the analyst’s view, resulting in extra scrutiny. For bigger loans, asking the bank for help with the application will likely kill your opportunity.
  • Relationships matter! Aggressively develop your network of relationships. Play them well and fully so that you can call on a familiar person within the bank or VC firm. If you don’t have a direct relationship, network to create that connection – have them introduce you. Visit your local chamber of commerce and take full advantage of minority business development programs.
Cutting Risk
 
Second, you can embrace a simple risk management process that makes your business more attractive to lenders.  Without a proactive plan to prevent trouble, companies are stuck with the unfortunate reality of fighting fires, instead of focusing on their core moneymaking activities. There is no profit or growth in firefighting. Lenders understand that your risk becomes their risk if they give you a loan. They are quick to spot and avoid risky operators; conversely, they are attracted to stable and professional companies. Practicing proactive risk management shows that you are more professional (and less risky) than the average loan applicant. It gives you an important competitive advantage.
 
Proactive risk management lets your business grow a bigger and more predictable bottom line. Common sense tells you that companies make more money when things don’t blow up, but the economic rewards of risk management might far surpass expectations. The University of Southern California spent 20 years studying crises preparedness within the Fortune 500. Companies that proactively prepared for trouble enjoyed up to 100 percent higher return on assets (ROA) and suffered nearly 60 percent fewer crises than companies that ignored or poorly managed danger. You can emulate the school’s findings. These stunning numbers are impossible to ignore if your company is suffering from tight cash flow – a common issue among minority-owned businesses.
 
And, risk management isn’t just for the Fortune 500 anymore. New business models make risk management practical for almost any employer. Risk management doesn’t need to be expensive, time consuming or complex. It starts with the CEO asking, “What worries keep me up at night?” Then the CEO finds a risk management model designed for small businesses, like my PreActTM model in Bulletproof Your Business. A good model recognizes that the CEO has no time to become the company’s risk manager and shows him or her how to select a trusted employee or partner, typically an administrative VP or controller, and delegate risk management responsibilities.
 
Every company has its own unique risks, but most risks are universal because they are linked to people – clients, suppliers, employees and financial stakeholders (i.e., banks or VCs). These people are highly responsive to risk management strategy and tactics. Most risks can be managed with paper, usually in the form of contracts and simple, documented work processes. To begin this work, the risk manager obtains model contracts and processes and edits them to fit the company’s unique needs. It should cost little to have an attorney review the edited contracts and add the finishing touches.
 
Once a year the risk manager verifies that the contracts and processes are working as expected, and adjusting as needed to keep them effective. The consistent use of standardized contracts and work processes is the very heart of a low cost, easy-to-implement and effective risk management process for small businesses.
 
Reaping the Rewards
 
Beyond bankers and VCs, clients, insurance companies and smart employees will reward your risk management efforts, too. Making your business less risky directly lowers their risk in working with you. A proactive risk management program certainly gives you a competitive advantage over your “reactive” counterparts.
 
As your business and financial stability grows, you’ll have more peace of mind, be able to better focus on your core objectives and find more time to spend with family – likely the reasons you worry about capital in the first place. Your true Character will show, as you become an example of another successful minority business leader. 
 
Boilerplate
 
Bulletproof Your Business is a plain-English guide that shows companies how to simply and cost-effectively conduct risk management on a do-it-yourself basis. The book is available online at www.bradforsythe.com and retails for $59.95.
 
Brad Forsythe holds a certificate from the Harvard Business School in small business strategic finance and is a 1975 honors graduate from Augsburg College in Minneapolis, completing his bachelor’s degree in communications. Forsythe began his career as an incentive travel manager and later moved to group sales manager within the hospitality division of American Airlines. In 1981, he co-founded Frequency Marketing, Inc. and served as its executive vice president overseeing legal, human resources and risk management. In 2003, Forsythe founded Best Practice Advisors, LLC., and teaches the professional practice of risk management for companies with less than 500 employees. He released his debut book, Bulletproof Your Business – Cutting Risk for Small Business Owners and Managers, in 2004. More information can be accessed at www.bradforsythe.com, and the book is available for purchase via the website.
 
Editors Note
Brad Forsythe is available for interview
Photos and graphics are available
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